Socitm socitm is the society of it managers covering mainly local government but also some other public and third sector members. Before we dive into some nps benchmark scores we should remind ourselves of what nps is and how it is calculated. The results suggest that benchmarking has the potential to become a key learning mechanism for identifying, building, and enhancing marketing capabilities to deliver sustainable competitive. Mapping is a valuable tool for creating such a low effort selfsufficient process. Supply chain benchmarking tools supply chain improvement. Delivering transformational government through enterprise gis james thompson local government strategist, esri uk ltd. Review of ict infrastructure in the public sector in. Powered by the worlds most comprehensive collection of technology research, data and tools, gartner consulting helps cios and it leaders like you address missioncritical priorities to achieve stronger business outcomes in a digital world. Using cloudbased software solutions and incab computers we help our customers increase the efficiency of vehicles, automate business processes, and provide data and analytics to drive performance improvement. The software also allows users to benchmark processing and memory utilization by dynamically adding threads and building arrays to test memory capacity.
Socitm launches a new service to help councils with channel management and reducing. Fixmystreet for councils designed with councils, for councils. Our benchmarking service is designed specifically for the public sector helping. Our sourcing and procurement benchmarking services provide access to the unparalleled benchmarking information and resources that are part of the hackett groups proprietary best practice intelligence center a repository of processes, benchmark data and business best practices developed from more than,000 projects conducted at the. Further written evidence submitted by socitm it 60 at the public administration select committee hearing on 22nd march 2011, i made the point that central government it costs and performance in general were worse than those achieved in local government. Are you missing out on a proven tool for making savings and service improvements. One of the things my clients want most is an idea of what their competitors are doing. Socitm enables benchmarking in public sector a new benchmarking service from the society of information management socitm will enable organisations to asses how well their corporate services are. Sometimes its just wanting validation on an industry trend, but often, they dont want to be left to determine for themselves what industry leaders are doing. Govtech integrates web frontends with backoffice systems, transforming content from selfservice web forms, validating data, applying business rules and automating transaction processing.
Procurement benchmarking is one of the procurement best practices that an organization implements on its way to world class practices. Benchmarking against industry performance standards has been difficult to source, however, housemark benchmarking includes housing service. Its fresh, holistic and usercentric approach adds greater value to the process of identifying problems, managing tasks and measuring performance. What socitm insight has done is to package the govmetric service with its own website takeup service and its new channel value benchmarking service to provide a comprehensive offering around customer access improvement. Socitm society for innovation, technology and modernisation. The next phase is the one many of us are currently working through. This site has been designed to be viewed in landscape mode. Value and fee benchmarking home fiduciary benchmarks. Initiatives such as socitm s channel value benchmarking service are invaluable in helping organisations understand their costs and how to allocate to channels services etc. Business case for digital investment march 2016 local. A little time back we published a blog post describing some of the most powerful customer satisfaction metrics.
One third party provider already has plans to launch a benchmarking service using the indicators. It transitions the conversation away from being about fees alone and instead evaluates whether those fees are reasonable for the quality, service and value that the plan and participants are achieving. With the help of capterra, learn about channel benchmarking, its features, pricing information, popular comparisons to other channel management products and more. The next phase is to try and associate costs against the data. Information released from socitm benchmarking studies shows ict spend ratio data. I am an active member and currently hold the post of vice president, and sit on the board of directors although whether this will still be the case after i post this article only time will tell. Normally organizations benchmark other top performing organizations in order to provide a gap analysis to world class practices and then develop implementation plans to. Financially, online has a much lower costtoserve than other channels, with socitms own channel value benchmarking service showing that enquiry handling through the web costs about. Socitm is the professional network for leaders engaged in the innovation and modernisation of public services. Socitms 2011 channel value benchmarking survey underlines just how wide the cost gap can be. Adass, the lga and socitm would like to thank the following people and organisations for their contributions. Become a socitm member today join a vibrant community of digital leaders who share a passion for.
Socitm channel benchmarking socitm insights report on website takeup and channel benchmarking has some interesting results. Fiduciary benchmarks value and fee benchmarking is the industrys most advanced and value focused benchmarking service. Socitm s 2011 channel value benchmarking survey underlines just how wide the cost gap can be. This is well facilitated by socitm an organisation of it managers primarily from the uk local authority sector which does excellent work in influencing and promoting good practice. Value for money in public sector corporate services. Initiatives such as socitms channel value benchmarking service are invaluable in helping organisations understand their costs and how to allocate to channels services etc. Nps and csat score benchmarks by industry customer. Channel value benchmarking service now discontinued. Restricting the scope restricts the value of the benchmarking. Become a socitm member today join a vibrant community of digital leaders who share a passion for transforming local, regional and national public services. Socitm is the professional network for leaders engaged in the innovation and.
This is used to identify what we are doing well and how we can learn from the high performance and good practice of others. Delivering transformational government through enterprise gis. With benchmarking, change agents have the facts they need to convince executives that a transformation of processes or. If you are using a tablet or smartphone, please rotate your device. Our software and services are used by over 200 local authorities and waste management companies around the world. Founded in 2001, it makes software to help people understand and improve their websites. By showing these figures separately it can help explain anomalies.
Socitm enables benchmarking in public sector a new benchmarking service from the society of information management socitm will enable organisations to asses. With the help of capterra, learn about benchmark estimating software, its features, pricing information, popular comparisons to other construction estimating products and more. Supporting software collects the answers and analyses results, allowing. Channel partners represent a more quantitative opportunity. A channel benchmarking provides you with the necessary information to. Thereafter, it will provide the tools to help subscribers collect and feedback the analysed data to subscribers through facilitated workshops.
Socitm releases guide on making public services digital. Compare your points of sale coverage to that of your competitors by volume number of points of sale and value turnover. Quality customer interaction government technology. Sourcing and procurement benchmarking the hackett group. The purpose of benchmark testing results is to compare the present and future software releases with their respective benchmarks. Benchmark testing measures a repeatable set of quantifiable results that serves as a point of reference against which productsservices can be compared. Compare results with other users and see which parts you can upgrade together with the expected performance improvements. Methodology the participants submitted the data to housemark via an excel based form and were provided with detailed definitions for each indicator to ensure comparability between. Silktide is a web intelligence company headquartered in the uk with more than 1,000 customers globally. If you are using a pc or laptop, please increase the size of this window. Re the sharing of local government webtransaction components, my contribution was based on the work i do with socitm on better connected the annual survey of the usefulnessusability of all council websites, its website takeup service monitoring satisfaction and takeup of online services and channel value benchmarking, where we are looking. Pdf benchmarking marketing capabilities for sustainable. Govtech is at the heart of revenues and benefits channel shift, offering a full content capture and business process automation service. B2 this applies to only a small number of organisations that participate in benchmarking, but can be a significant amount.
Benchmarking is an improvement process that allows west lothian council to compare our performance with similar organisations, such as other local scottish authorities. With technology at your disposal, there are many ways to gather information that are extremely easy and efficient, including webbased software, portable devices and permissionbased systems. Please make sure you include an outline of the proposed topic and the nominated speaker. Still not sure about benchmark estimating software. What socitm insight has done is to package the govmetric service with its own website takeup service and its new channel value benchmarking service to provide a comprehensive offering around. Usually there is a transaction involved, partners may or may not add value to the product, but the product they sell is usually someone elses. Benchmarking helps you see the big picture of how to implement changes for improvement and measure data to monitor outcomes. The savings figures for digital channel shift based on historic data quoted in this report are. The benchmark process combines the scor metric hierarchy with mpis historical data population which includes more than 1,000 companies, 2,000 supply chains, 5,000 sites and a 20year history of collaboration, to offer the most comprehensive supply chain benchmarking. Socitms 2011 channel value benchmarking survey underlines just. A short introduction to the local government benchmarking framework lgbf for scottish local government. Network, the hmi and the scotxed programme, socitm benchmarking club. Channel value benchmarking will focus initially on developing a set of key performance indicators for the cost of providing access to services through different channels.
It is worth noting that these can often be difficult to realise in practice. When you have to narrow down the kpis, the corporate goals and the peer group, you throw away a lot of potential insights. Allen camm regional account manager dclg planning portal. Determine the strengths and weaknesses of your distribution network vertical markets, technical skills, geographical cover, client types. Whilst the socitm briefing is largely a promotion for its website takeup and channel benchmarking services, all that is required by any local authority is to actively gather feedback from its service users about the different channels on offer and to use this to improve them. Focus is on improving supply chains and creating economies of scale. Socitm insight does not resell govmetric and gets no sales or any other revenue from it.
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